Answers to Your Questions
FAQ: Everything You Need to Know
Whether you’re a first-time buyer or a lifelong fan, we’re here to help. Below, you’ll find answers to some of the most commonly asked questions about our products, services, and policies. Explore the categories to find what you need quickly and easily.
Purchasing and Shipping
Find details about ordering, delivery timelines, international shipping, and related policies.
How long does shipping take?
Shipping timing varies depending on the type of shipping chosen (curbside vs white glove) and also the state it is shipping to. Curbside generally takes 3-6 business days and white glove 7-10 business days.
Do you offer international shipping?
Orders placed directly from Jersey Jack Pinball can ship to US addresses only. Games that require shipping outside of the US can be fulfilled by our authorized international distributors.
What payment methods do you accept?
Credit cards, checks, and wire transfers.
Can I track my order?
For general status updates prior to shipping, please email sales@jerseyjackpinball.com. Once your game ships out, you will be emailed a completed Bill of Lading which will contain your tracking number.
What is your return policy for pinball machines?
There are no returns or exchanges.
How do I purchase a Jersey Jack game?
Games can be purchased directly through Jersey Jack Pinball or with a distributor. A full list of authorized distributor partners can be found here.
What does your white glove delivery service include?
Available for all domestic orders, our white glove delivery and setup is a two or three-man delivery team which will bring the game inside your home or business and will bring the game up or down any stairs needed. The Delivery Team will then unbox the game, put legs on, and lock backbox into place. They will also remove all packing materials. Please contact sales@JerseyJackPinball.com for further questions or a custom delivery quote.
Support and Repairs
Get guidance on troubleshooting, warranty coverage, and repair services.
Can I purchase replacement parts directly from Jersey Jack Pinball?
Various parts may be purchased directly from our website, or email techsupport@jerseyjackpinball.com or you may call 630-830-5225 Option 1 for assistance
How can I request repair services?
You may contact your local Distributor. JJP does not offer on-site repair.
What should I do if my machine isn’t working properly?
Open a support ticket from our website (preferred) or email techsupport@jerseyjackpinball.com or call 630-830-5225 Option 1
What does the warranty cover?
Refer to official JJP Warranty
How do I register my game?
Visit our game registration page
Product Information
Learn more about the features, specifications, and care of our pinball machines.
What are the dimensions and weight of the machines?
Dimensions with topper: Height: 87.0” (76” without topper), Back Box Width: 29.0”, Cabinet Depth: 52.0”, Cabinet Width: 22.25”, Weight 325.lbs
Where can I access the latest manual for my game?
Are replacement parts available for older models?
Not all older game parts are available, email techsupport@jerseyjackpinball.com or call 630-830-5225 Option 1 for availability
What themes are currently available for your machines?
The current themes that are currently available include Guns N’ Roses, Toy Story 4, The Godfather, Elton John, and Avatar
Can I customize my pinball machine?
Modifications to games may void the manufacturer’s warranty
How do I maintain my pinball machine?
Regular maintenance is suggested including cleaning the glass, removing dust & debris from the playfield, levelling the game, replacing worn playfield rubbers.
What are the power requirements for your games?
Domestic: 120 VAC, 8 Amps.
International: 220 VAC, 4 Amps.
Where can I find instructions to help setup my game?
Watch our Guided Video Setup.
Download our Printable Instructions PDF.
Need support?
fill a support request
If you didn’t find the answers you were looking for in our FAQ, don’t worry—we’re here to assist you. Reach out to our support team with questions or concerns, and we’ll respond within 48 hours.
Pinball Support Center
get your machine ready
Are you looking for more details? Visit our Support Center to find game manuals, videos, software updates and additional game information.
